Privacy Policy

Last updated: November 12, 2026

PetNook ("PetNook", "we", "us") is an app for keeping track of a pet's care and sharing it with the people who help, like a partner, family member, walker or sitter. This policy explains what information PetNook collects, how it's used, who it's shared with, and the choices you have. If you have questions, email hello@petnookapp.com.

The short version

• We collect what you put into PetNook so the app can work, plus a few things needed to run it (like a notification token).
• Your pet's information is shared only with the people you invite to that pet's team.
• We don't sell your information, and we don't use it for advertising.
• Location is used only for live walks, nearby lost-pet alerts and finding places near you, and only with your permission.
• You can delete your account and data anytime from the app.

Information you give us

Account

Your name, email address and password when you sign up. Optionally, your phone number, a contact email, and your Venmo or Zelle details if you add them so others can pay you.

Your pets

Anything you add about your pets, such as name, species, breed, birthday, photos, weight, microchip number, allergies, food, personality, vet and insurance details, and emergency contacts.

Care and health records

Daily log entries (meals, walks, bathroom breaks, notes and photos), medicines and doses given, vaccines, exams, surgeries and injuries, vet visit notes, care routines, reminders, handoffs and schedules.

Documents and photos

Photos and files you upload, such as vet records, receipts, lab results and insurance papers, and photos and videos in your pet's album.

Money

Expenses, splits, insurance claims, budgets, services (like walker or daycare packages), bills and tips you record. PetNook does not process payments between people. Buttons for Venmo or Zelle open those apps, and we never see your bank or card details.

Messages to us

If you email us, we keep the message so we can help you.

Information collected when you use PetNook

Location (only with your permission)

• Live walks: when someone starts a walk, their phone shares its location until the walk ends (including when the app is in the background), so the pet's team can see the route. Walk routes are saved with the walk.
• Nearby lost-pet alerts: if you turn these on, we save an approximate area for you (about half a mile), never your exact address, so we can alert you about lost pets nearby.
• Lost pet reports: when you report a pet lost, the last-seen place you enter is shared with your team and with PetNook users nearby.
• Explore: when you search for places like dog parks or vets, your approximate location is used to find results near you.

You can turn off location access anytime in your iPhone's Settings.

Notifications

If you allow notifications, we store a device token so we can send you reminders and alerts (like pick-ups, medicine reminders and lost pets).

Purchases

Subscriptions are processed by Apple. We receive your subscription status (for example, whether PetNook Plus is active) through RevenueCat, but never your payment details.

Usage limits

We keep a count of features with daily or monthly limits, such as Ask PetNook questions and document reads, so plan limits work.

How we use information

• To run PetNook: save your pets' records, show them to your team, send reminders and alerts, and keep everyone in sync.
• To provide features you choose, like live walks, lost-pet alerts, reading documents, Ask PetNook and Explore.
• To manage your subscription and plan limits.
• To keep PetNook safe and working, fix problems and answer your questions.

We do not sell your information, share it for advertising, or use it to build advertising profiles.

Who can see your information

Your pet's team

People you invite to a pet (co-parents, walkers, sitters) can see that pet's information and activity, including entries with your name. Walkers and sitters see what they need for care. Owners and co-parents can see more, such as money and documents. Your name and the contact details you choose to add may be visible to people you share a pet with.

Service providers

We use trusted companies to run PetNook. They process information only to provide their service to us:

• Supabase: stores your account, records, photos and files.
• Anthropic: powers Ask PetNook and reading documents. When you use these features, your question, the relevant pet records, and the document you chose are sent to Anthropic's AI to create an answer.
• Google (Places): finds places near you in Explore.
• Apple and Expo: deliver notifications and app updates. Apple Maps shows walk routes.
• Apple and RevenueCat: handle subscriptions.

Legal reasons

We may share information if required by law, or to protect the safety of people or pets.

AI features

Ask PetNook and document reading are optional and use AI. AI can make mistakes, so please check important details, and always ask your vet about your pet's health. PetNook is not a substitute for veterinary advice.

How long we keep information

We keep your information while your account is active. When you delete something, like a log entry or document, it's removed. When you delete your account, we delete your account and the pets you own, along with their records, photos and files. Pets you were invited to stay with their owners, but you're removed from them. Some information may stay in backups for a short time before it's erased.

Your choices

• Edit or delete your information in the app at any time.
• Delete your account in Account, then Delete my account, or by emailing us.
• Location and notifications can be turned off in your iPhone's Settings. Nearby lost-pet alerts can be turned off in PetNook.
• Ask us for a copy of your information or to correct it by emailing hello@petnookapp.com.

Security

Your information is sent over encrypted connections and stored with access controls, so only you and the people on your pet's team can see it. No system is perfectly secure, but we work hard to protect your information.

Children

PetNook is not meant for children under 13, and we don't knowingly collect information from them. If you think a child has given us information, email us and we'll delete it.

Changes to this policy

If we make important changes, we'll update the date at the top and let you know in the app or by email.

Contact

Email hello@petnookapp.com with any questions about privacy.