PetNookSupport
We're a small team and read every message.
Email us
hello@petnookapp.com. We usually reply within 1–2 days. If something isn't working, a screenshot helps a lot.
Common questions
How do I invite my partner, walker or sitter?
Open your pet, tap Sharing, pick their role and tap the button to make a code. Text them the code. They download PetNook, sign up and enter the code (or tap the link).
Do the people I invite have to pay?
No. People you invite never pay. On the free plan you can share each pet with 1 person. PetNook Plus lets you add up to 5 people per pet.
What's included in PetNook Plus?
Unlimited pets, up to 5 people per pet, live walks on a map, more Ask PetNook questions, unlimited document reading, a shareable health record PDF and spending charts. Everyone on your pets' teams gets the Plus features for those pets.
How do I cancel my subscription?
Subscriptions are handled by Apple. On your iPhone, open Settings, tap your name, then Subscriptions, then PetNook. You can also get there from PetNook: Account, then Manage subscription.
I bought Plus but the app still says Free.
In PetNook, go to Account and tap Restore purchases. Make sure you're signed in with the same Apple ID you used to buy it.
I'm not getting notifications.
Open your iPhone's Settings, then Notifications, then PetNook, and turn on Allow Notifications. In PetNook, check Account to make sure reminders and lost-pet alerts are on.
Live walks aren't showing on the map.
The walker's phone needs location set to Always for PetNook (Settings, then PetNook, then Location). Live walks are part of PetNook Plus.
How do I delete my account?
In PetNook, go to Account and tap Delete my account. This permanently deletes your account and the pets you own, with their records and photos. You can also email us and we'll do it for you.
Is PetNook on Android?
Not yet. PetNook is on iPhone for now, and Android is on our list.